CONTACT THE HOTEL
All rates are in US Dollars plus 16 % Mexican Value Added TAX and 3 % State of Yucatan Lodging TAX per night. These taxes total 19%.
Once you provide your personal and credit card information, this means your agree with the cancellation and payment policy, which is presented at the time you reserve.
All cancellations must be made by calling and speaking personally with the owner/receptionist), the hotel telephone (+52 999-149-4742) or the hotel email (firstname.lastname@example.org).
Changes in your reservation can be accomplished by email.
From DECEMBER 20th to JANUARY 7th, FULL PAYMENT is required and must be charged on the day you make the reservation. These reservation dates are changeable only to the degree that the hotel has remaining inventory. Two Weeks (14) days before the arrival date, the payments become non refundable.
For all other calendar dates a one night DEPOSIT is required at the time of booking. The booking engine will not charge the taxes, which will be added later. Seven (7) days before the arrival date the deposit becomes non refundable. Seven (7) days before the arrival date any remaining balance is due.
Credit Cards Accepted: Visa - MasterCard - Paypal
In house and in the bar we accept AX.
No shows are charged full stay.
We do not host children younger than 12 (twelve), due to the eccentric design of our building. Stairs, bridges and unprotected water pose risks for children.
Pet Policy: Sorry, no pets allowed.